Our Policy - Online Big Box Store Orders

As of August 1st, 2018

Healthy Pet Veterinary Clinic will no longer process orders for medications or preventatives sent directly to us from online suppliers.  Clients who order through online suppliers will need to pick up a written prescription for those medications to provide to the online supplier directly.

Why Are We Making This Change?

You have trusted us with the very important responsibility of your pet's medical care.  We know your pet's medical history, and our doctors are personally vested in providing the absolute best care to your pet.  By approving orders for medication sent to us from an online retailer, we are giving our approval that medication is safe and appropriate for your pet.  Because of the way in which almost all non-accredited online suppliers operate, we cannot guarantee that an online big box seller is going to act in the best interest of your pet, our patient.  Our Doctors need to know that medications you receive are the exact medication they are prescribing in the proper dosage and that those medications were stored and shipped as mandated by the manufacturer.  We would feel terrible should we have even a passive part in causing harm to your pet, our patient, because an online supplier misrepresented, improperly stored or mishandled a medication.  Not to mention there is the very real possibility that you could receive counterfeit medication when buying from a non-accredited online supplier.   

Letting You Make The Choice   

We want to be very clear in saying that you need to purchase products only from a properly accredited and certified veterinary pharmacy.  We understand that there are many reasons that our clients may want to purchase medications from big box stores online and we want you to make the most informed decision for your pet. We would hope that you order medications and preventatives from our own online store that you can access via our online store page.  Our online store is an accredited and certified pharmacy and has continually held the Veterinary-Verified Internet Pharmacy Practice Sites™ (Vet-VIPPS) seal, a rigorous accreditation program administered through the National Association of Boards of Pharmacy® (NABP®). The Vet-Vipps seal ensures our clients they are buying safe medications and medical devices from a licensed, regulated pharmacy in compliance with all applicable state and federal laws as well as national pharmacy standards. Because our online store is part of our clinic infrastructure you will not need a written prescription if you order from our online store. However, if you choose to buy medications from somewhere other than a certified veterinary pharmacy, we want to give you that option should you choose to do so.  

Support Our Small Business

We understand that cost is a big reason that our clients purchase from non-accredited suppliers.  We do our very best to make our medications and preventatives affordable and we routinely compare prices online providers to make sure that our prices are competitive. In fact, many of our preventatives come with free shipping and you can have products on your doorstep within a day or two of ordering.  Our, "Easy Dose It" program allows you to have single doses of heartworm and flea/tick preventatives shipped monthly for however many months you choose.  You pay for the product as you go, there is no cost for shipping and the entire process is completely controlled by you and only you.  Most importantly, by purchasing from our online store, you are supporting our local business here in Madison and the warehouse for our supplier, Midwest Veterinary Supply is located in Sun Prairie.  Rather than send your dollars off to a big box company, we would hope that you would choose to support our business and shop locally.  

Our Guarantee To You and Your Pet

Our online store's supply chain is 100% secure.  From the time the medication you order is manufactured, all the way to when you are going to give it to your pet, it has been handled, stored and packaged in compliance with manufacturer guidelines.  The product you receive is guaranteed to be the name-brand medication in the proper dosage and packaging.  Medications you purchase from our online store are guaranteed by the product's manufacturer and most importantly by us, your pet's Veterinarian.  Our doctor knows your pet's medical history and want all of our patients to get the highest quality medications to treat their individual medical needs.  If there are ever any questions or problems, our staff will personally handle the issue and resolve it to your satisfaction.  The bottom line is we always want what's best for your pet, but also want you to have the freedom to order medications or products from wherever you choose.

If you have questions about this policy, please email our Veterinary Practice Manager, Mike using the Contact Us page. He will be happy to speak with you about this matter.

Thank you for trusting us with your pet's medical care, we are always here for you should you need us.

Dr. Carla Christman


Our location and directions to our clinic

Office Hours

Due to staffing shortages, medical questions and prescription refills called in after 12pm on Friday cannot be processed until the following Monday.

Healthy Pet Veterinary Clinic


8:00 am-6:00 pm


8:00 am-6:00 pm


8:00 am-6:00 pm


8:00 am-6:00 pm


8am-Noon Open As Normal / Noon-4p No doctor in the clinic, but we are open for boarding admits and previously processed medication refill pickup.






Read What Our Clients Say

  • "This clinic is very clean, friendly, and gentle. My Guinea Pig Bear had a tumor and they have worked hard to care for him and follow up to be sure he is healing well from surgery removal as well as be available to answer any questions I have.I was even able to set up an affordable payment plan for his medical bills. All in all a very trustworthy Vet Clinic."
    Kaija Swift
  • "Very nice and clean clinic with helpful staff. We used them to board our rabbit while we were on vacation. They have a dedicated rabbit room with multiple large cages. Rabbits get daily individual 'out-of-cage' exercise time."
    Tim Goihl
  • "Fantastic clinic..everyone there ..they take the best care of princess my cat lol.highly recommend."
    mr potato head